Abuse Reporting: Email Complaints
Agile Networks is dedicated to ensuring that its service is used in a manner that is consistent with the policies set forth in the Terms of Service Agreement and Acceptable Use Policy.
In order to properly investigate a report of abuse, certain elements are required. Below is a description of what Agile Networks Security and Abuse needs in order to process your report.
If the incident that was the basis of the complaint was not sent by a Agile Networks customer, or someone using the Agile Networks system, or is not related to the Agile Networks system or content maintained by Agile Networks, then Agile Networks is not the proper entity to contact, as we are not in a position to take any action.
Reporting E-mail Abuse
For complaints about e-mail incidents from Agile Networks customers, e-mail should be sent to . If you are reporting an e-mail incident, it is important that you forward the e-mail in question (or one example e-mail) and include the full e-mail headers, logs, or other pertinent information in plain text in the body of your e-mail (not as attachments). If the full headers of the e-mail are not included, we will be unable to discern where the e-mail originated, and thus will be unable to assist you with the matter.