Overview
Customers expect to conduct business quickly and easily. They have no tolerance for long call-holding periods, incorrect call routing or lost messages. The UNIVERGE VM8000 InMail Solution is ideal for businesses wishing to maximize customer satisfaction by ensuring that all callers get to the people and information that they need without prohibitive hold times or dropped calls.
As a part of NEC’s UNIVERGE®360 approach to integrate communications into the business environment, the VM8000 InMail automates your communications by providing digitally-integrated voice messaging capabilities and Automated Attendant features. This embedded solution for the UNIVERGE SV8100 Communications Server can help meet your organization’s communications needs both now and in the future.
Improved Customer Satisfaction
VM8000 InMail’s robust Automated Attendant feature set ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays to provide them a choice of dialing options. They can simply direct themselves to the party that they are calling without being placed on hold or having their calls dropped.
Increased Employee Productivity
The VM8000 InMail solution can increase employee productivity by offering more control over incoming calls. These capabilities include:
- Easy one-touch access to voicemail features that help workers efficiently manage calls and messages.
- Advanced call processing to eliminate the need for manually directing and routing calls. The automated attendant routes each incoming call based upon the time-of-day and day-of-the-week.
- Different announcements and dialing options for each number in the office.
Simple Setup, Installation and Maintenance
VM8000 InMail is digitally integrated with the system’s central processing unit to provide increased speed and accuracy to the voicemail system. Additionally, Windows®–based PC Pro enables online centralized HTML-based programming access. When employees use this intuitive browser-based software with its easy-to-follow wizards, time spent programming is reduced and fewer mistakes are made.
Share Voicemail Between Communications Systems with NetLink
VM8000 InMail works with NEC’s UNIVERGE SV8100 NetLink to allow you to share one voicemail system between two or more communications systems. This centralization allows you to access your voicemail box from any location while reducing configuration costs for networking remote locations.
Impressive Voicemail and Automated Attendant Capabilities
The VM8000 InMail solution includes the following essential voicemail and automated attendant features:
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